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Website and Learning Platform Help
Need help with navigating or using or website or online learning platform? Here is a collection of articles to help.
Looking for grade 12 past papers?
We have all the Grade 12 past papers on our website from 2011 to 2019. This page has the best list of both IEB and DBE matric past exam papers for the NSC exams. Go directly to our Grade 12 Past Papers page. The past exam papers are listed with the most recent past exam papers first and ending with the oldest. Where appropriate, they also have their accompanying marking guidelines or memo’s, plus answer sheets and inserts. Ever
How to prepare for the live lesson / webinar:
How to prepare for the live lesson / webinar: Register: You will have been given a registration link by our team, simply click the link and enter your name & email address to register. If it is a public webinar you should find a registration link on our Webinars page: https://advantagelearn.com/webinars/. Download Zoom: Download and install the Zoom application to your device before the webinar date by following this link: [https://zoom.us
How to begin learning
When we have to use something new it is always difficult at first to navigate. Let me help you get to your first lesson. What lesson are you trying to access? You need to know what you are looking for. If you are looking to study with the NBT course you just purchased (or the free NBT quiz) then you need to head over to My Courses where you will see your course. If you have subscribed to Maths Online then you need to go to [My Mat
The IEB does not publicly release memos for their past papers on other websites. You can get the memos directly from the IEB website. Please follow this link to their past papers page: https://www.ieb.co.za/pages/pastiebpaperslibrary Happy learning 🎓
How can I write on my digital notes?
If you are going to work with your workbook or notes on a tablet, we recommend that you download the Xodo application to enable you to annotate and save your work easily. It is available on IOS and Android - *Advantage Learn has no connection to Xodo and this is just a recommendation from our internal research. There are other apps available that can also be found and used on the relevant App Stores.
If you were hoping to join us for one of our webinars and missed it or had to leave, don't worry, they will always be streamed to our Facebook page where you will be able to watch them back. Follow this link you visit our Facebook page and give us a like while you are there 👍 Facebook Page
How to take a screenshot
When it comes to getting support for a bug or an issue, an image is often worth 1000 words. In this article, I’ll walk you through the various ways you can take a screenshot and send it through to our support team. Taking a screenshot is a function which is built into the Windows and macOS operating systems, and comes included with most Linux distributions. Taking a screenshot with Windows 10 The simplest way to take a screenshot on Windows 10 is to look on your keyboard for the **Prin
Can you watch lessons multiple times?
Can you watch lessons multiple times? YES! You can watch, rewind, pause and come back and watch again. There is no limit to how many lessons you can take and how many times you watch them. The only limit is that you must "own" the product. So if its NBT or AP Maths then you have 1 years access from purchase date. If It's Maths Online then you need to have an active subscription. When you complete a lesson can you go back to it? YES! Marking a lesson as complete helps you to track w
Resetting your password
Forgetting your password or needing to set your password is something that is becoming part of our daily lives. There is ALWAYS another system, site or tool we need to remember the password for. We understand this challenge intimately and unfortunately, this is a challenge that will exist for many years to come. So what we try to do here at AdvantageLearn.com is to make this process easy for you by enabling a slick and fast password reset flow. In this article, I
Orientation example article
Congratulations on finding this help center article. Within our help center are many other articles which are designed to help you to use our platform. If you ever get stuck or have a question and it is outside of office hours then remember to look in the help center to see if there is an article to solve your issue.
Live streaming workshops, how it works
Learning online comes in many formats. You are probably already familiar with pre-recorded videos which you can watch whenever you like. Another format is in a live streamed lesson, if you are yet to experience this then your in for a treat! What are they? Basically they are exactly the same as a classroom lesson but with a few benefits. Let me explain how they work and why it is beneficial to learn this way. The teacher is filmed throughout the session so that you can see and hear
How to ask Maths questions effectively
We like to say that "there is no such thing as a stupid question" and we try our level best to live by it too. It is SO important to ask questions! It is an integral part of the learning process. Having said that, there is definitely such a thing as a good question and a bad question. Characteristics of a good question are: It is specific It has stemmed from an attempt to first solve the problem yourself Characteristics of a bad question are exactly the opposite: It is v
How do I change the speed of a video?
We know that you may not have a lot of time to watch videos. If you feel you want the lessons to play faster or slower to help you learn then you can change it by following these three easy steps. Step 1 Once the video box has loaded click on the little cog wheel (see screenshot below) to open the video settings. Step 2 Two options will be available to change, qua
How do I change the quality of a video?
Are you worried about data usage or are the videos constantly stopping to buffer. This guide will help you change the quality of the videos to help reduce buffering and data usage. By default the videos are set to auto and adjust depending on your network speed, follow these three steps to change the quality of the videos. Step 1 Once the video box has loaded click on the little cog wheel (see screenshot below) to open the video settings. !(https://storage.crisp.chat/users/helpdesk/w
How to clear your cache on any browser
Cached data is temporary data from your previous web page views stored in your browser's data. Desktop browser keyboard shortcuts to quickly clear your cache. This will also remove some browsing data: Windows: Ctrl+shift+delete Mac: ⌘+Shift+Delete or ⌘+Shift+⌫ or ⌘+Shift+⟵ Google Chrome Google says to click on the three-dot menu at the top upper-right of the browser, then Setti
Video's do not play
There is nothing more frustrating than video's not playing. Here are some things you can try to get them to work. Check your payment has been successful Sometimes your payment may not have been successful or there could be an issue. To check this you can go to this page and see if your subscriptions to courses are active or pending. If they are pending then please contact our team for further help, don't forget to tell them th
Where do I find my email address and password?
Are you Logged out? If you are currently logged out of your account, have forgotten your password and wish to retrieve it. Do this by clicking the Lost your password? button. Learn more about resetting your password. You will receive an email to the same email address you used, which will contain a link to reset your password. You can now log in to your account After you are logged in do the fol
Blocked? Let's work out what to do next.
Sorry you have been blocked! Here at Advantage Learn we take security very seriously and so we do have some blocks that might have affected you. Please, contact the advantagelearn.com support team for assistance.
Watching Lessons on a Mobile Phone
Firstly we highly recommend studying using a tablet or a computer. A larger screen is a lot nicer to look at, a lot less strenuous on the eyes and also sometimes the writing can be too small to read on a mobile screen. However if you are happy to learn on a mobile then here are some tips for you. Always watch in full-screen Landscape mode Make sure after clicking play you turn your phone onto its side and make the video full screen. This will help to give you the largest possible video size
These are some frequently asked questions about watching videos on our site. Q: I'm not able to watch the videos right now, can you download the videos and watch them later? A: No, because our videos are copyright protected they cannot be downloaded. We are looking into ways that we can offer the videos to be downloaded while keeping them protected, we hope to have a solution soon. Q: I don't have lots of time to work on a video, can I change the speed of a video?
How much data will you use when watching our videos?
Disclaimer: these are just averages and can vary depending on network conditions and your device's cache but this should still give you an idea how much data you are using._ How much data are you using? We're all data conscious and we know that watching videos online can use a lot of data. To help understand this, we've broken down the data usage for each quality setting and added them below for your convenience. 500MB per 10 mins @ 1080p 250MB per 10 mins @ 720p
Do I have to be online at specific times of the day to work through the online course?
The beauty about online learning is that you can do it 24/7. It is available 24 hours a day seven days a week. You have free reign to work online and study at your own pace and in your own time. If you need help while learning outside office hours you can either Drop us a message on live chat, leave your email address and we will get back to you during office hours. Our live chat is only available Monday to Friday (excluding public holidays) between 08:00 and 16:30. Emai