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Account, Billing, Purchasing, Subscriptions & Voucher Help
Helpful information and articles relating to your account, subscriptions, vouchers etc
What is 3D Secure?
What is 3D Secure? 3D Secure is the security protocol for authentication services used in online credit and debit card transactions. 3D Secure is mandated the Payment Association of South Africa (PASA) for all eCommerce merchants. 3D Secure is sometimes known as Verified by Visa, MasterCard SecureCode or Amex Safekey. Why do we use 3D Secure? 3D Secure provides an extra layer of security for online transactions. Prevents unauthorised transactions using
How do I cancel my subscription?
We are sad to see you leave, but if you need to then this is how. It's as easy as 1,2,3! Step 1 - Go to: https://advantagelearn.com/my-account/subscriptions/ Step 2 - Select "view" on the subscription to see its details Step 3 - Click "Cancel" You will see the words "Pending cancellation" next to the order. This means that you still have access to the content until your subscription is cancelled which is the due date of yo
How do I use a voucher or coupon code?
Follow these four steps to redeem your voucher. Step 1: Navigate to the "redeem" page on advantagelearn.com Click on the link in blue www.advantagelearn.com/redeem or type the link in the URL of your browser. The URL of your browser is the part of your browser in the image below where www.advantagelearn.com/redeem has been typed in. !(https://storage.crisp.chat/users/helpdesk/website/2e986e6d75238800/af57d
How do I pay for my order?
Have you got a pending payment order and would like to complete it? Please read carefully through this full guide before starting. Step 1 To check your order status. Go to your orders in your billing account. If you are a learner you will need to ask the person who tried to order for you to log in and do this from their account. Click here to go directly to the order page. Or log in then click My Dashboard then **My Accou
How do I change my payment method?
Please read carefully through this full guide before starting. Important points to note Changing your payment method will only work for orders that have their status as Pending payment and Failed. You can change your payment method from Credit, Debit or Cheque Card to Direct Bank Transfer / EFT. However, you cannot change from Direct Bank Transfer / EFT to Credit, Debit or Cheque Card on your own. To do this please contact us, so we can change the status fo
Joining Maths Online
Sign up for only R300 per month! If you choose not to carry on with your subscription then go to "My account" then "Subscriptions" when you are logged into your billing profile and cancel when you no longer want to use Maths Online! No hard feelings or tricky admin - we promise! Activate your profile If you are purchasing for yourself (i.e. the person purchasing is also going to be the one watching the maths videos) then your profile will have automatically been set up through the ch
When will I get access to my online course?
Towards the end of checkout process on Advantage Learn, you will be prompted to choose your payment option. These are the options you can choose from: Credit, debit or cheque cards Direct bank transfer/EFT Payfast Zapper If you select Option 1, Option 3 or Option 4, your order will be completed within minutes and you can get started with your learning! If you select Option 2 (EFT), payment can take from 48 - 72 hours (depending on what bank it is coming fro
How to use a discount coupon
The first thing you need to do is go to the service that the coupon is for, if your unsure you need to ask the person who gave it to you. Once there you need to purchase the item, for instance if the coupon is for Maths Online 12-Months then you need to select the Maths Online 12-Months option and not the month-to-month option. Click to go to checkout. After logging in or creating your account the first page you will see is an order summary. Make sure everything is there then click "Conti
How do I pause my maths online subscription?
Do you want to stop using Maths Online right now but wish to continue from where you left off at a later stage? While your subscription is paused you will not be charged monthly but your access will be temporarily closed until you turn your subscription back on. This is useful for the months that you are unable to pay for Maths Online or if you are going to be away for most of the month. Let's say your order renews on the 1st of January, then you pause your subscription on February 12th,
How do I reactivate my Maths Online subscription?
Are you wanting to resubscribe to Maths Online? This guide will help you reactivate your subscription without needing to order Maths Online. Please read carefully through the 3 steps before starting. Step 1 Go to your subscription page. Go to your subscriptions in your billing account. If you are a learner you will need to ask the person who originally purchased Maths Online to log in and do this from their account. Click [here](https://advantagelearn.com/my-account/subscript
How do I pay for my latest Maths Online order?
Are you unable to access Maths Online due to your latest payment not completing? This guide will help you make your next payment and regain access to your lessons. Please read carefully through the 4 steps before starting. Step 1 Check the status of your subscription. If your subscription is on-hold and you haven't paused your subscription, then there is a good chance that your latest order did not complete. There are a few reasons for the order not completing Expired card: The
How do I pay with my credit card or debit card?
**Please read through all 5 steps before completing your order. **This article serves as a guide to help you complete your order by going through all the required fields that are on the billing form. Important points before you start You card must be registered for online transactions (online shopping). You must be using a verified MasterCard or Visa card. Debit cards can be used in place of a credit card as long as they are a verified MasterCard or Visa card and they are reg
How do you find more information about your subscription?
To check your subscription information. Go to your subscriptions in your billing account. If you are a learner you will need to ask the person who purchased Maths Online to log in and do this from their account. Click here to go directly to the subscriptions page. On the subscriptions page, you'll find a list of all your subscriptions. You can find your subscription number (or ID) on this page, see below screenshot. !(h