When it comes to getting support for a bug or an issue, an image is often worth 1000 words. In this article, I’ll walk you through the various ways you can take a screenshot and send it through to our support team.

Taking a screenshot is a function which is built into the Windows and macOS operating systems, and comes included with most Linux distributions.

**Taking a screenshot with Windows 10**

The simplest way to take a screenshot on Windows 10 is to look on your keyboard for the Print Screen key. It is often labelled “PrtScrn” or something similar.

Once a screenshot is copied, you need to paste it somewhere to see it. You can paste it directly into the chat tool on AdvantageLearn.com.

On some machines, especially on laptops, you might need to hold down the function key first and then press the print screen key.

There are also a number of ways to modify the behaviour of print screen:

**Capture the active window**

Press ALT + Print Screen to take a screenshot of the active window, instead of the entire screen.


**Capture a portion of the screen**

Note: This is a new addition to Windows 10 and might require you to install newer updates for it to be available.

When you press Windows key + Shift + S, the screen will dim a bit and the mouse pointer will change. You can then drag across the screen to select a portion to capture it as a screenshot. You will then be able to paste the screenshot to view it.

**Use Snip & Sketch**

This tool is built into Windows 10 now and gives you more options for taking and editing screenshots. To get started with it, follow these steps:

Open Start.
Search for Snip & Sketch, click the top result to open the app.
Click the New button in the top-left corner.
Select the type of snip you want to use, including, we suggest rectangular Clip.
Take the screenshot and save

**Taking a screenshot on macOS**

The simplest way to take a screenshot on macOS is to hold down CMD + Shift + 3. This will capture your entire screen and save it to your default location - usually your desktop.

**Capture a specific window**

If you press CMD + Shift + 4, your mouse pointer will change and you’ll be able to drag your mouse across an area of your screen to just capture that area. Once you let the mouse button go, the screenshot will be saved.

**Open screenshot options**

Note: You need macOS Mojave or a newer version to use this option

By pressing CMD + Shift + 5, you’ll open up the macOS screenshot app which will give you much more control. You can choose between capturing the entire screen, the selected window, or a portion of the screen. You’ll also be able to take a video recording of the selected window or a specific section of the screen.

View this article for more information on using the macOS screenshot app

**Taking a screenshot on Linux**

If you are using one of the GNOME-based desktop environments such as Ubuntu or Linux Mint, the print screen functionality should work similarly to how it does on Windows, using the Print Screen button.

If that’s not the case for you, here’s an article on various methods of taking screenshots on Linux

**Using browser screenshot tools**

An alternative to using the operating system print screen functionality, is to use screenshot tools built into the browser, or by adding extensions which add screenshot options.


Google Chrome doesn’t make taking screenshots very easy although it can be done if you want to go through the effort of enabling it. However there are some excellent extensions which do this job well. Here are a couple of extensions I’d recommend:

Awesome screenshot recorder. This is what I generally use on Chrome. It’s easy to use and has a lot of options for both screenshot and video recording.
Full page screen capture. Very simple to use. Click one button and you have a screenshot. It’s great for capturing an entire web page when it’s much longer than what you can see on your screen at any one time.


Firefox has great screenshot tools built into the browser. Simply right click anywhere on the page and select the ‘Take a screenshot’ option. Your screen will change to look something like this:

You can then use the options on the top right to save the entire page (beyond what you can currently see) or just save what’s visible currently.

If you move your mouse around the screen, various sections will be highlighted and if you click, that section will be selected and you can then choose to fine-tune the selection before pressing Download to save the screenshot to your desktop or ‘Copy’ to add it to your clipboard.

You can also just click and drag to select any area of the screen you’d like before capturing the screenshot.


If you are using Safari, the best way to take a screenshot is to follow the instructions above for macOS screenshots. There isn’t a built-in way to take screenshots in Safari.

You can add safari extensions and there do seem to be some screenshot capturing apps, such as Page Screenshot for Safari. It’s probably not worth it though as the macOS screenshot capturing tools are more than sufficient in most cases.

**Sending screenshots to the Advantage Learn support team**

Paste it into the chat tool

If the screenshot has been copied to the clipboard, then you can open up the chat tool on AdvantageLearn.com and paste it in, either by pressing the right click button and selecting 'Paste' or by pressing CTRL + V (CMD + V on macOS).

Add it as an attachment

If the screenshot has been saved to your device, you can use the attachment button on the chat tool to upload it:

We hope this guide has been helpful to you. Please don't hesitate to ask us for assistance 😁
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